Acceptable Use Policy

Only use MotorPortal HQ for your genuine motor trade business and in line with the law — including consumer protection, advertising, data protection, tax and (where it applies) financial services rules. Don’t use it for anything fraudulent, or to sell vehicles you aren’t entitled to sell.

• Describe vehicles honestly, including mileage, history, condition, known faults and any write-off category.
• Don’t make misleading claims about prices, savings, finance, warranties or vehicle history.
• Show the full price including all mandatory fees and charges (such as admin or preparation fees). Don’t add unavoidable fees later in the buying process.
• Only use photos of the actual vehicle, or make it clear when an image is for illustration.
• Don’t publish fake or made-up reviews or testimonials, or pay for reviews without saying so.
• Check AI-drafted descriptions carefully before publishing them.

You’re responsible for the personal data you keep about your customers. Keep only what you need to run your business, and keep it accurate.

Don’t upload or type into notes:

• copies of passports, driving licences or other ID documents;
• bank account details, card numbers or security codes;
• credit reports, credit scores or other credit information; or
• health information or details of criminal offences.

Vehicle documents such as V5C logbooks can be uploaded to a vehicle’s private documents, where they’re only available through short-lived secure links.

Every person should have their own login. If someone else needs access, add them as a staff member with the right permissions — and remove them when they leave. Don’t share passwords or let anyone use your account.

• Don’t try to access another dealership’s data or any part of MotorPortal HQ you aren’t authorised to use.
• Don’t scrape, crawl or bulk-download from MotorPortal HQ or dealership websites, other than using the export tools we provide.
• Don’t probe, scan or test the security of MotorPortal HQ without our written permission. If you find a security problem, please tell us at the address below.
• Don’t upload viruses or harmful code, overload the service, or get around rate limits or other protections.
• Don’t use MotorPortal HQ to send spam or unlawful marketing.
• Don’t upload content that is unlawful, offensive, or that you don’t have the right to use.

If we believe this policy has been broken, we may remove or hide content, restrict features, or suspend or close the account, depending on how serious it is. Where it’s reasonable, we’ll contact you first and give you a chance to put things right. Where the law requires it, we may report matters to the relevant authorities.

To report misuse, a misleading listing or a security issue, email anaymakwana@icloud.com.